FAQs

What Is Needed Before I Arrive?

Proof of current FVRCP (done no less than 7 days prior to kitty cat’s arrival date) and Rabies vaccination must be provided in advance of your kitty cat’s stay – this is mandatory…no exceptions!

Why do you require the FVRCP vaccination to be given at least 7 days prior to kitty cat's stay at Club Cat?

Club Cat’s primary concern is that our kitty cat guests’ health is not compromised during their stay at Club Cat. To this end, we abide by guidelines set forth by first-rate veterinarian medicine institutions and professionals such as the University of California at Davis which state that vaccines should be given to pets at least 7 days prior to boarding at any facility. 

What should I bring?

Flea treatment – To ensure every kitty cat has a flea-free stay, we require all felines to be flea free. If we see fleas on your kitty cat, we will treat her once immediately for $20. Food – Please bring enough food for your kitty cat to be fed twice per day for the duration of his stay. Eating his own food is the ideal scenario for his belly and his stress levels. If you forget your food, we will provide our house blend for an additional $5/day. Favorite home items – We highly recommend you bring kitty cat’s favorite toy and/or blanket, something that she can smell and lounge on to make her feel even more at home. Please be sure to label ALL of your items, including canned food in advance. 

Can I drop off/pickup my cat anytime?

Club Cat operates similar to a human hotel: Check out time is in the morning; Check-in time is in the afternoon. Check-out time 9:00 am – 11:30 am Monday – Friday. Check-in time: 1:30 pm – 4:00 pm Monday – Friday. Saturday Check-in is 10 am – noon and Check-out is noon –  2pm. We enforce these times for the benefit of all of our kitty cat patrons who require TLC! If you need to schedule a late check-in or an early check-out, we can usually make arrangements during our normal business hours for an additional fee of $20. We do not schedule check-ins or check-outs M-F 11:30 am – 1:30 pm! 

Do you arrange special accommodations for early check-ins/ late check outs?

Yes, provided space is available. Must be scheduled in advance. Additional fee: $20

What if I don’t live in Orange County?

Club Cat welcomes out-of-towners! If you’re relocating to or vacationing in Orange County and don’t have a place for kitty cat to stay, Club Cat is here for you – and your feline!

What is your cancellation policy?

Guests who cancel confirmed reservations at least four days prior to their arrival date, for non-peak periods, will have their deposit fully refunded.  Confirmed reservations for a holiday/peak period must be cancelled at least seven days prior to arrival to receive a refund of the deposit. 

Can I come see Club Cat before I book a reservation?

We’d love to meet you in advance! Please note that our focus is on our existing Club Cat patrons and so our non-cat hours are limited. Send us an email or call us to arrange a visit. For the comfort of our guests, we limit the number of non-family visitors each day. Schedule your visit in advance – drop-ins will only be allowed a tour if time slots are available.

Why are you closed to non-cats during for a few hours during the day?

We close the doors a few hours each day in order to focus on our kitty cat guests and their needs and desires.

Do you provide discounts for customers?

Yes! Club Cat is proud to extend the following discounts for kitty cat’s first stay (applies to AristoCat rates only):

  • 20% off kitty cats whose parents have served in the military.
  • 20% off if kitty cat was adopted through a shelter (with proof of adoption).
    *Please note that above discounts cannot be combined

Do you have special pricing for long-term stays?

Yes! See our Extended Care Rates for special pricing for stays of 30 days or more. 

Do you board cats who are sick?

No. If your kitty cat shows signs of a cold or infection upon check-in, we cannot board kitty. The health of our existing boarders is our priority and we cannot compromise that. 

Do I need to have an emergency contact on file?

Yes. We require a local emergency contact to be on file who is not traveling with you in case your kitty cat gets sick or injured and can no longer board at Club Cat.