FAQs

What is Club Cat doing to stay COVID-19 safe and compliant?

The safety and health of our kitty cat parents and kitty patrons has been Club Cat’s number one focus since we opened in March of 2019. The onset of COVID-19 has only furthered our preexisting operating procedures designed to minimize the spread of any virus between cats. With the present COVID-19 pandemic, we are 100% committed to following the CDC’s COVID-19 guidelines to reduce the spread of COVID-19 – whether it be cat to cat, human to human, or cat to human and vice versa.

To help us achieve optimal health for all, we ask that our customers team with us to comply with these guidelines while inside our hotel. This includes practicing social distancing of 6-feet or more, wearing a mask, and using hand sanitizer we provide when entering and leaving Club Cat. Fortunately, because we have always scheduled individual appointments for check-ins, check-outs, and tours, it is infrequent that there is more than one customer in Club Cat at the same time. However, because schedules do not always run on time, we ask that customers arriving early or late for scheduled check-ins, check-outs, and tours (or drop-in tours) wait patiently outside if possible, or in the lobby near the entrance until we can accommodate you. If you have further questions or concerns, please contact us to discuss them. 

What Is Needed Before I Arrive?

Proof of current FVRCP (done no less than 7 days prior to kitty cat’s arrival date) and Rabies vaccination (or veterinarian’s note waiving the Rabies vaccination) must be provided in advance of your kitty cat’s stay – this is mandatory…no exceptions!

Why do you require the FVRCP vaccination to be given at least 7 days prior to kitty cat's stay at Club Cat?

Club Cat’s primary concern is that our kitty cat guests’ health is not compromised during their stay at Club Cat. To this end, we abide by guidelines set forth by first-rate veterinarian medicine institutions and professionals such as the University of California at Davis which state that vaccines should be given to pets at least 7 days prior to boarding at any facility. 

What should I bring?

Flea treatment – Every kitty that stays at Club Cat must be flea-free, therefore if we see a flea at check-in we will not be able to board your kitty. To ensure every kitty cat has a flea-free stay, we require you to apply a topical flea med at check-in. You can bring the flea treatment with you to apply at check-in, or we can provide a flea treatment at check-in for an additional fee. Please note, many kitties are on a monthly flea treatment. IF this applies to your kitty AND your planned stay at Club Cat falls within the treatment coverage period, no further flea treatment is needed.

Food – Please bring enough food for your kitty cat to be fed twice per day for the duration of his stay. Eating his own food is the ideal scenario for his belly and his stress levels. If you forget your food, we will provide our house blend for an additional $5/day.

Favorite home items – We highly recommend you bring kitty cat’s favorite toy and/or blanket, something that she can smell and lounge on to make her feel even more at home. Washable beds and small condos are welcome but if too bulky, we may not be able to accommodate. Please be sure to label ALL of your items, including canned food in advance.

Should I bring my cat's litter, liter box, or food bowls?

No! We provide the cat litter, litter box, AND all feeding bowls. However, if you your kitty cat prefers her own litter, feel free to bring that instead. But leave the litter box and feeding bowls to us!

Can I drop off/pickup my cat anytime?

Club Cat check-ins and check-outs are by appointment only. We operate similar to a human hotel: Check-out time is in the morning; Check-in time is in the afternoon. By appointment only. Check-out appointments are scheduled in advance 9:00 am – 11:30 am Monday – Friday. Check-in apopintments are scheduled in advance 1:30 pm – 4:00 pm Monday – Friday. Saturday Check-in and Check-out is 9 am – 1 pm. We enforce these times for the benefit of all of our kitty cat patrons. If you arrive early or late for your appointment and someone else is checking in or out, we ask that you be patient. 

If you need to schedule a late check-in or an early check-out, we can usually make arrangements during our normal business hours for an additional fee of $20. Please note: We do not schedule check-ins or check-outs M-F 11:30 am – 1:30 pm. 

Do you arrange special accommodations for early check-ins/ late check outs?

Yes, provided space is available. Must be scheduled in advance. Additional fee: $20

What if I don’t live in Orange County?

Club Cat welcomes out-of-towners! If you’re relocating to or vacationing in Orange County and don’t have a place for kitty cat to stay, Club Cat is here for you – and your feline!

What is your cancellation policy?

Guests who cancel confirmed reservations at least four days prior to their arrival date, for non-peak periods, will have their deposit refunded less a transaction fee.  Confirmed reservations for a holiday/peak period must be cancelled at least 10 days prior to arrival to receive a refund of the deposit less a transaction fee. 

Can I come see Club Cat before I book a reservation?

We’d love to meet you in advance! Please note that our focus is on our existing Club Cat patrons and so our non-cat hours are limited. Send us an email or call us to arrange a visit. For the comfort of our guests, we limit the number of non-family visitors each day. Schedule your visit in advance – drop-ins will only be allowed a tour if time slots are available.

Why are you closed to non-cats during for a few hours during the day?

We close the doors a few hours each day in order to focus on our kitty cat guests and their needs and desires.

Do you provide discounts for customers?

Yes! Club Cat is proud to extend the following discounts for kitty cat’s first stay (applies to AristoCat rates only):

  • 20% off kitty cats whose parents have served in the military.
  • 10% off if kitty cat was adopted through a shelter (with proof of adoption).
    *Please note that above discounts cannot be combined

Do you have special pricing for long-term stays?

Yes! See our Extended Care Rates for special pricing for stays of 30 days or more. 

Do you board cats who are sick?

No. If your kitty cat shows signs of a cold or infection upon check-in, we cannot board kitty. The health of our existing boarders is our priority and we cannot compromise that. 

Do I need to have an emergency contact on file?

Yes. We require a local emergency contact to be on file who is not traveling with you in case your kitty cat gets sick or injured and can no longer board at Club Cat.

Do you charge more for Peak Times?

Yes, we charge an additional $5 per day per cat for Peak season. Peak season is mid-November to early December and mid-December to early January each year.